How do I turn my cell phone on/off?

To turn your phone on or off, press and hold down the red key (above the 3) for 3-5 seconds

How do I make a call?

To make a call:

  1. Power your phone on (press the red key above the 3).
  2. Wait for "My Network" to show on the display.
  3. Dial the number (including the area code).
  4. Press the green key above the 1.

Keep in mind that there is no dial tone with cell phone service.

If you have difficulty making a call, contact our Customer Support team at 866-488.8717. It is best to call from a land line phone with your cell phone at hand, so that we can troubleshoot your problem together.

How do I charge my phone's battery?

To charge the battery, plug the home or car charger cord into the phone, and plug the charger into an outlet. You can charge the phone any time—while it is turned on or off, and even while you are using it. It takes about 4-5 hours to fully charge the battery.

How do I lock and unlock the keypad?

Every phone is different—for specific instructions on locking and unlocking the keypad, download your phone's manual from the Phone Manual Page

In general, to set your phone so it automatically locks the keypad after 30 seconds of non-use:

  1. Press the Menu key.
  2. Select "Settings."
  3. Select "Phone" or "Phone settings" (check your manual for specifics).
  4. Select "Key guard setting" or "Automatic keyguard."
  5. Select "On" to turn on the automatic keyguard.
  6. Enter the amount of time for the delay. Thirty seconds is most common.
  7. Press "OK."

To unlock the keypad:

  1. Press "Unlock" (check your manual for specifics).
  2. Immediately press * (star). You need to press the keys fairly quickly to unlock the keypad.

What is the PIN for the phone, and should I lock the phone?

The PIN is a security feature built into the phone by the manufacturer. It is used to lock the phone when it is first turned on. We do not recommend locking the phone. If you feel it necessary to use the lock feature, please call our Customer Support team at 866-488.8717 so we can walk you through the process of locking your phone.

NOTE: If you lock your phone and forget the lock code, your only option will be to do a factory reset on the device, which will remove all contacts and downloaded information. Customer Support will not have access to your lock code and cannot reset it. Again, we recommend not locking the phone unless you are confident you will not misplace the code.

How do I restore the factory settings?

Every phone is different—for specific instructions on restoring the factory settings, download your phone's manual from the Phone Manual Page.

These are the general instructions for restoring the factory settings:

  1. Press the Menu key from your main screen.
  2. Select "Settings."
  3. Select "Restore settings" or "Restore factory settings" (check your manual for specifics).
  4. The screen will ask for a security code. Type in 12345 and press "OK."
  5. The screen will display "Reset settings." Press "OK" (check your manual for specifics).
  6. To go back to the main screen, press the red key once (the red key is located above the 3).

NOTE: Contacts will be lost if you restore to factory settings.

My phone keeps turning off or going blank.

When not in use, your cell phone is designed to conserve battery life by dimming the display screen. This is called Standby Mode. Although the display is dark, the phone is still on and ready to use.

How do I set up voicemail?

Voicemail records messages for you when you're on the phone or when your phone is turned off. Follow the steps below to set up and retrieve your voicemail. If you need assistance, please call Customer Service at 866-488.8717

Press *VM (*86) and SEND. Your phone will dial the voicemail number and you will hear voice prompts to guide you through the following steps.

  1. Press 1 for English or 2 for Spanish.
  2. Press # to confirm your language choice.
  3. Enter a password and press #. We recommend choosing a 4-6 digit number that is easy to remember. You will need to enter this password every time you listen to your messages. If you wish to turn this feature off when accessing your voicemail box from your cellular phone, see" How do I remove my password from my Voicemail"
  4. Select a greeting:
    • Press 1 for the standard greeting with your phone number.
    • Press 2 for the standard greeting with your name.
    • Press 3 to record a personal greeting.
  5. Once you have selected your greeting, you will be given final reminders, then press 2. The voicemail system will ask you to choose:
    • Send a message.
    • Check receipt (check to see if a message you sent has been received).
    • Personal options.
    • Disconnect.
  6. Press * (star) to disconnect.

Note: Setting up your voicemail uses minutes from your plan.

How do I check my voicemail?

You can check your voicemail from your cell phone or from another phone.

Note: When you use your cell phone to check voicemail, you use minutes from your plan. If you check your voicemail from another phone, you don't use any minutes.

Checking voicemail from your cell phone (uses minutes from your plan)

  1. Press *VM (*86) and SEND
  2. Enter your password.
  3. Follow the voice prompts.

Checking voicemail from another phone

  1. Dial your 10-digit cell phone number.
  2. Press * (star) when you hear your personal greeting.
  3. Enter your password.
  4. Follow the voice prompts.

What text messaging packages do you have?

Text messaging is now included in our plans.

Messages Monthly Charge
T50 - Text Plan 50 $1.00
T100 - Text Plan 100 $1.50
T250 - Text Plan 250 $2.00
T500 - Text Plan 500 $2.50
T1000 - Text Plan 1,000 $3.50
T1500 - Text Plan 1,500 $4.50
T2000 - Text Plan 2,000 $5.50

Other Notes:

  • Charges occur on outgoing and incoming text messages to a U.S. phone number.
  • Text messages over 160 characters are divided into multiple text messages. Each message is charged separately.
  • Family Share—If you are on a family share plan, all package text messages are shared among all the phones on your account.

How do I use text /picture messaging?

You can use your cell phone to send and receive text messages of up to 160 characters.

  • Text Messaging To exchange text messages with another cell phone that is capable of text messaging, simply use the 10-digit cell phone number as the message recipient address.
  • Picture Messaging Every phone is different—for specific instructions on sending picture messages, download your phone's manual from the Phone Manual Page. Essentially this is how picture messaging works:
    1. Select the camera icon on your phone.
    2. Take a picture.
    3. Select "Send."
    4. Enter the recipient's phone number or select one of your Contacts.
    5. Press "Send" to send the picture.

Can I send video messages using my phone?

You can send picture/video messages using your cell phone if your phone is capable of taking pictures/video. A data plan is required for your account in order to send picture or video messages. Essentially this is how picture/video messaging works:

  1. Select the camera/video icon on your phone.
  2. Take a picture/video.
  3. Select "Send."
  4. Enter the recipient's phone number or select one of your Contacts.
  5. Press "Send" to send the picture/video.

Wireless Web

Can I access the Internet from my cell phone?

Affinity Cellular offers Internet access through our Data Plans and Text + Data Bundle Plans. These plans allow you to browse news, sports, weather, updates, and more. You can also use this service to purchase and download ringtones, wallpapers, and games. For web enabled phones only. (Note: not all phones are web capable).

Messages Data (Web) Monthly Charge
D100 - Data Plan 0 100MB $16.00
D250 - Data Plan 0 250MB $20.00
D500 - Data Plan 0 500MB $45.00
TD525 - Text + Data Bundle Plan 500 25MB $5.00
TD1050 - Text + Data Bundle Plan 1000 50MB $10.00

Note: Due to the extremely large amount of data required to watch videos (on Netflix or YouTube), stream music, or download large files, these activities are not recommended with our data service plans.

How do I get free ringtones for my phone?

If you have Affinity Cellular wireless web service enabled, you can browse to just about any web site. There are a number of sites that offer free ringtones. Just be careful—some sites want you to sign up for a service to get free ringtones.

Other Features

How do I use caller ID?

If you have a Caller ID compatible phone, look at the display when your phone rings to view the phone number of the person calling you. If the area code and phone number are not displayed, you may see one of several messages indicating a private number, an unavailable number, etc.

When you answer the call, you use minutes from your plan.

How do I return missed calls?

If you miss a call, your phone will display a "Missed Call" message. The Caller IDs of incoming calls are stored in your phone's memory, with the most recent call listed first. Every phone is different—for specific instructions on returning calls to numbers stored in your phone's memory, download your phone's manual from the Phone Manuals Page.

How do I use caller ID blocking?

Caller ID allows you to see the caller's phone number before you take the call. Caller ID may display the number of the person calling on your wireless phone (for all unblocked numbers). It may also display the name of the person if you've stored it in your phone's memory. Calls can usually be returned by pressing one button.

City ID is an enhanced mobile Caller ID service that displays the city and state information of each incoming call.

Caller ID Blocking allows you to block your number from being displayed through Caller ID, and can either be done permanently or temporarily.

How to Use Caller ID

In order for Caller ID to work, the called party must:

  • Have a Caller ID-capable phone
  • Have the Caller ID feature activated
  • Be traveling in an area that supports Caller ID

Caller ID Blocking

To Deactivate Caller ID on individual outbound calls:

  1. Press *67.
  2. Dial the number.
  3. Press SEND. The words "Private," "Anonymous," or some other indicator will appear on the called party's Caller ID device instead of your wireless number.

To Deactivate Caller ID on all calls to a specific number: Press *82 + the number + SEND.

How do I use call waiting?

Call Waiting

This feature lets you know when another caller is trying to reach you while you're on another call. You will hear a short tone. After you hear the Call Waiting tone, you'll have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to your Voice Mailbox. If you answer the call, airtime and other usual charges will apply to both calls until you end one call.

How does Call Waiting work?

When you're on a call and a second call comes in, you'll hear a tone to let you know that you have another call. When that happens, you have two choices:

  1. Put the first call on hold by pressing "Send." You'll automatically be connected with the second call. To return to the first call, press "Send" again. To switch between the two calls, press "Send."
  2. -OR-
  3. End the first call by asking the first caller to hang up. This automatically connects you to your waiting call.

To cancel Call Waiting: Before a call, dial *70 + the 10-digit number you are calling + "Send."

How do I use 3-way calling?

You can talk with two people at the same time with a three-way conversation on your wireless phone. Airtime and other long distance charges, will apply for all simultaneous calls until you end one call.

How to Use 3 way calling:

  1. While on the first call, dial the 10-digit number of the second person.
  2. Press SEND; the first person is automatically put on hold while the call is made.
  3. When the 2nd person answers, press SEND to create a conference call.
  4. If the second person does not answer, press the SEND key twice to end the connection and go back to the first person.
  5. To end both conversations completely, press the END key.

Important Note: If you are traveling and the instructions don't work, or if you are in OH, MI, MN, SD or Southern IL, you will need to press SEND before dialing the number of the second person.

How do I use call forwarding?

Forward your calls to another phone number, including your home or office number. Your wireless phone will not ring until you deactivate the service. Airtime applies to forwarded/transferred calls even if you send the call to wireline telephones. When forwarding calls to phone numbers outside your local calling area, you'll be billed for any toll, long distance, and airtime charges incurred. Additional per-minute charges may apply to all forwarded calls. This feature is also known as "Immediate Call Forwarding".

To Activate:

  1. Press *72.
  2. Enter the phone number where you want calls to be forwarded. (e.g. *72-908-123-4567).
  3. Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
  4. Press END.

To Deactivate:

  1. Press *73.
  2. Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
  3. Press END.

Plans

What is included in the $10 plan?

The $10.00 plan is our emergency plan. It's a great plan for someone who just wants a cell phone in case of an emergency. You pay the lowest monthly fee possible. You can call whomever you want within the U.S The plan is $10 per month, plus tax. Ten (10) minutes are included with this plan. If you use additional minutes, you will be charged 20¢ per minute of use. Most customers on this plan only use 20 minutes or less per month, and sometimes use no minutes at all. If you would use the phone more frequently, we have many other plan options that have more minutes. To learn more click here.

How many plans do you offer?

Affinity Cellular offers several plans designed to meet a wide range of needs: from minimal monthly usage to 5000 minutes a month. We keep our rates low and never make our customers sign contracts. For details, www.AffinityCellular/plans

Do you offer Family Plans?

Affinity Cellular offers family plans. For only $10.00 a month per line, you can add an additional family member to your plan. You can make this change at any time.

Do your plans have free night and weekends?

All our plans are anytime minutes, so you can use your phone whenever you want. Our plans don't have free nights and weekends because we've found that most customers use very little time during those periods — which is why other carriers give them away for free.

Do my unused minutes roll over each month?

Our plans start over every month without rollover minutes. Most plans with rollover minutes start at $50 per month, require a two year contract and only provide about 400 anytime minutes for that price. Any additional minutes are charged at 40-45¢ per minute.

On the other hand, our plans provide generous anytime minutes, require no contracts and only charge 20¢ per minute for additional minutes.

Since we provide you with more anytime minutes each month, you're actually less likely to have overages with one of our plans than with a rollover plan. If you're on a rollover plan and have accumulated more minutes than you can use, you're probably paying too much for your plan. We can save you money by switching to one of our plans.

What are the different Text Messaging plans?

Text messaging can be purchased separately or in a bundle with data (see data plans)

Messages Monthly Charge
T50 - Text Plan 50 $1.00
T100 - Text Plan 100 $1.50
T250 - Text Plan 250 $2.00
T500 - Text Plan 500 $2.50
T1000 - Text Plan 1,000 $3.50
T1500 - Text Plan 1,500 $4.50
T2000 - Text Plan 2,000 $5.50

Other Notes:

  • Charges occur on outgoing and incoming text messages to a U.S. phone number.
  • Text messages over 160 characters are divided into multiple text messages. Each message is charged separately.
  • Family Share—If you are on a family share plan, all package text messages are shared among all the phones on your account.

What are the different data plans?

Affinity Cellular offers Internet access through our Data Plans and Text + Data Bundle Plans. These plans allow you to browse news, sports, weather, updates, and more. You can also use this service to purchase and download ringtones, wallpapers, and games. For web enabled phones only. (Note: not all phones are web capable).

Messages Data (Web) Monthly Charge
D100 - Data Plan 0 100MB $16.00
D250 - Data Plan 0 250MB $20.00
D500 - Data Plan 0 500MB $45.00
TD525 - Text + Data Bundle Plan 500 25MB $5.00
TD1050 - Text + Data Bundle Plan 1000 50MB $10.00

Note: Due to the extremely large amount of data required to watch videos (on Netflix or YouTube), stream music, or download large files, these activities are not recommended with our data service plans.

Troubleshooting

I can't place or receive calls.

If you are having trouble placing or receiving calls:

  • Make sure your phone's power is on and the battery is charged.
  • Make sure your phone's display says "My Network" or "Other Network" and that you are receiving a signal.
  • Verify that you have dialed the number correctly by clearing the screen on your phone and attempting the call again. Make sure you dial the area code + number.

If you are still unable to place a call, note the message on your phone's display and use a land line to call our Customer Support team at 866-488.8717.

I hear static on my call.

If you hear static when you make a call, check the signal-strength indicator on your display. You may be in a location where reception is weak due to geography, weather, limited coverage, limited network capacity, or other reasons. If the static is specific to a certain location, chances are your phone is fine and the location has a weak signal.

If you continue to hear static in all locations, there may be a problem with your phone. Use a land line to call our Customer Support team at 866-488.8717.

A recording says my "call cannot be completed as dialed."

If you hear the message, "Your call cannot be completed as dialed," check the number you dialed. Cell phones require 10-digit dialing for local and long distance calls.

If the call still does not go through, make a note of the recording and call our Customer Support team at 866-488.8717.

I hear a fast busy signal.

If you hear a fast busy signal, the cellular network (or the land line network) of the party you're trying to reach may be temporarily busy. Turn your phone off and on. Then call the number again

My phone keeps turning off or going blank.

When not in use, your cell phone is designed to conserve battery life by dimming the display screen. This is called Standby Mode. Although the display is dark, the phone is still on and ready to use

It says "No Service" on my phone display.

When the phone is first turned on, it displays "No Service" for about 30 seconds while it connects to the cellular network. This is normal. The message should disappear after 30 seconds.

If the "No Service" message stays on, you may be in a location where the cellular signal is too weak, such as a subway or mountain valley, or where a cellular tower is not close enough to your phone. Weather or environmental conditions may also be a factor. Try your call again from another area.

If "No Service" stays on in an area where you think you should be getting reception, turn the phone off and back on. If you still get "No Service," use a land line to call our Customer Support team at 866-488.8717.

I hear a beeping sound.

A beeping sound usually indicates one of the following:

  • Your battery may be low. Check the battery-charge indicator.
  • If you have Call Waiting, someone may be trying to reach you. Press the green key (above the 1) to answer the second call. See call waiting for more details.
  • One of the phone keys may have been pressed accidentally.
  • You may have a voice or text message in your mailbox.
  • Your alarm clock feature could be activated

Where will my phone work? Why do I have problems in some areas where I think I should have good service?

Affinity Cellular operates phone and other data services on two national, Tier One, wireless networks. Coverage extends to 98% of the households in the United States. See the network coverage maps for details.

Cellular networks operate on a nationwide grid that divides cities or regions into smaller cells. A cell might cover a few city blocks or up to 250 square miles. Every cell uses a set of radio frequencies, or channels, to provide service in its specific area. The power of these radios is controlled in order to limit the signal's geographic range. Because the shape and size of cells vary, there may be gaps between the areas covered by two or more cells. These gaps, or "dead spots," can also be caused by trees, tall buildings, or other obstructions that block the signal from reaching a nearby antenna. If a local government or landowner won't allow placement of a cellular antenna, that too can create a dead spot

(*Although Sprint provides some Affinity Cellular subscribers access to its wireless network and to its wireless services, Affinity Cellular is responsible to the Affinity Cellular subscribers for the service. Please call Affinity Cellular with any questions or comments about the service. SprintĀ® is a trademark of Sprint Nextel.)

Billing Questions

When is my billing statement due?

Your billing statement for the month will be generated on the 5th business day of the following month (i.e. January bill will be generated by February 5th).

How do I get a copy of my billing statement?

You can request a copy of your billing statement by calling Customer Service at 866-488.8717.

Are my monthly fees or included minutes pro-rated?

When you start or stop service, we pro-rate your monthly access fee, as well as your included minutes and services. While you pay less for that short month, it also means that your minutes, messages and Wireless Web access are reduced for that month as well. You may want to watch your usage carefully to make sure you don't exceed your plan's minutes or services.

If you are starting service, your second billing statement will show the full monthly charge and services. Remember, you can check your current usage or change your plan any time. Just log into my account or call

What other charges are included in my billing statement?

All our prices are listed before taxes, which include federal, state and local taxes.

Other charges include:

  • 411 calls
  • Overage charges when exceeding package plan for voice, text and data
  • International calls
  • Calls made while traveling outside the U.S.
  • Calls made from cruise ships
  • Content downloads from the Internet

Taxes: what are they, how much and why are they there?

All our prices are listed before taxes and surcharges. There are federal, state, and local taxes on cell phones. Taxes vary depending on where you live. Many of the taxes on a cell phone billing statement are the same as those you would see on your home phone bill. If you would like a full list of applicable cell phone taxes for your area, contact your local government taxing authority

How do I get billed if I change my rate plan?

The rate plan in place at the beginning of the billing cycle (1st day of the month) will be in place for the entire month. You will be responsible for all charges related to the rate plan in effect, including any overages.

If you change your rate plan during the month, the change will go into effect on the first day of the following month, and will be in effect from that time forward.

Depending on how you set up your account, your billing statement will either arrive by email or by standard mail:

  • If you signed up for "Email Billing," your billing statement will be emailed to you directly.
  • If you signed up for "Standard Paper Invoicing,"($2.00) your bill will be mailed to your mailing address.

If you want to change how you receive your billing statement see "How do I change my billing method"

What is AutoPay?

Our AutoPay Program allows you to set up automatic payments for your cell phone bill using your credit or debit card, or direct debit from you checking/savings account. That means one less check to write each month. Once you sign up, we will automatically charge your debit or credit card on the due date. You will still receive an email statement each month detailing all your charges

I signed up to pay by check, but want to switch to AutoPay. Can I do this?

Yes! Please contact Customer Support at 866.488.8717, and we will be happy to assist you with this change.

International Calling

How do I call other countries?

International Long Distance programs will be coming shortly. Please check back for more information.

How do I make calls when I'm traveling outside the United States?

Our service is designed to only work within the United States (yes—Alaska and Hawaii are part of the U.S.). Once you leave the U.S., your phone should not work. This includes cruise ship travel. If by chance it does, the rates are completely unregulated and set by the country in which you are traveling. Generally, it will cost at least $1 - $3 per minute. To make matters worse, if your phone rings, you are billed—even if you don't answer it. Our advice is to leave your phone at home.

There are many companies that specialize in renting cell phones for international travel. To find some options, search Google for "international cell phones."

Can I use my phone while I'm on a cruise?

Our service is designed to only work within the United States (yes—Alaska and Hawaii are part of the U.S.). Once you leave the U.S., your phone should not work. This includes cruise ship travel. If by chance it does, the rates are completely unregulated and set by the country in which you are traveling. Generally, it will cost at least $1 - $3 per minute. To make matters worse, if your phone rings, you are billed—even if you don't answer it. Our advice is to leave your phone at home.

There are many companies that specialize in renting cell phones for international travel. To find some options, search Google for "international cell phones."

Purchasing a Phone

Can I see the phone before I buy it?

If you want to see a phone "in person" before you buy it:

  • Go ahead and purchase the phone you think will work best.
  • You will have either 45 minutes of use or 45 days, whichever comes first, to test the phone.
  • If you are not happy with the phone in that period, we provide a 100% guarantee.
  • Just call us and we will exchange it for another model. We'll even pay for the shipping.
  • You will be responsible for any data, text, special services, downloads, application or directory assistance used during the test timeframe (45 minutes or 45 days)

What is the activation fee?

When you buy a phone from Affinity Cellular, there is an activation fee for each phone purchased. This subsidizes the process of activating and programming the phone through the system.

If I buy a new phone from Affinity Cellular, where do I pick it up?

There is no need to pick up your new phone—we will ship it to you. In addition, we can help you with almost any issue that might arise. Just call us at 866-488.8717.

When do my minutes start over?

Your minutes start over each month—on the first day of your billing cycle. To find your billing cycle, see When is my billing statement due?

What is your accreditation?

Management of Affinity Cellular has been providing AAA and AAA Members cellular products and services since 1993. Total Member Satisfaction is always guaranteed

Returning my phone

If we have determined that your phone is not working properly we will gladly send you out a new phone at no charge. It is very important that the defective phone is returned to us. If the phone is not returned to us you will be charged for the cost of the replacement phone that was sent. Please call customer service at 866.488.8717 to receive an RMA and start the process.

Affinity Cellular

866-488-8717

Affinity Cellular